Menu Close

Get Support From ShopWired Close

All systems fully operational

Subscribe To Updates
Prefer To Live Chat? Chat directly with ShopWired support Available from 9.00am to 6.00pm Monday to Friday Quickest response time
Send A Message
Response within 24 hours

Menu Close

Menu

My customers can't redeem their reward points for a discount, why not?

If you have received a complaint that a customer cannot redeem their reward points at checkout then here a couple of things you should check before contacting us:

i) Is the customer logged into their customer account? The option to redeem their reward points will not be shown on the basket page if the customer is not logged into their account.

ii) Does the customer have sufficient points in their account? Reward points can only be redeemed if the customer has more reward points in their account than the 'Reward Points Chunks' value set on your account. (If you don't know what reward points chunks are please read about them here.) To check how many points a customer has, select Customers from the menu, find the customer, select Edit and then check the value in the 'Reward Points Balance' box.

We can help!

If you are confident that both of these are correct and the customer should be able to redeem their points but can't, then please contact us and we'll investigate the problem for you.