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Available 9.30am to 5.30pm Monday to Friday
How to use all the features of the ShopWired platform.
All the aspects of adding, editing and removing the products for sale on your website.
Managing categories, category structures, brands & manufacturers.
Find out how to use the system to manage stock levels on your store automatically.
Import and export your products from your store with spreadsheets.
Allowing your customers to enter customisation text or upload files for a product.
Receiving orders, creating orders and order IDs.
Managing orders, cancelling orders and handling unpaid orders.
How to create and email customers quotations and how they make payment.
Manage your customers and their accounts.
All your customers to review your products and increase your conversion rate.
Specify which areas you deliver to and how much delivery costs.
PayPal, payment gateways, offline payments and SSL certificates.
Allow customers to order gift wrapping whilst checking our on your website.
How to use the sales feature to promote products on your website.
Everything you need to know about voucher/discount codes.
How to download and manage a list of visitors that have requested to receive your marketing communications.
Setup, manage and create accounts for trade and wholesale customers.
Find out how to set individual pricing for products for your trade customers.
Manage text and information pages on your website (like 'About Us' or 'Terms & Conditions').
How to manage the menus on your website for visitor navigation.
Keep your customers up to date with the latest news and information from your website using a blog.
Manage and store files on your account for use on your products and the rest of your website.
How to manage your website's images and galleries.
How to manage and setup links to your social network profiles.
Some of the basic settings for your online store and website.
Setup and manage the emails sent to your customers from your website.
Read about the SEO settings you can set to help your SEO efforts.
Setup and manage the different status your orders can have.
Setup visitor tracking and monitor conversions.
How to customise your printable order PDF.
Find out more about multiple currency pricing and managing exchange rates.
How to manage all the aspects of your account.
How to manage your website's domain name.
Refer new users and earn a commission every month.
Everything about GDPR and our platform.
Tools available for managing GDPR compliance
An explanation of what reports are available and how to generate them.
How to use reports to increase sales and conversion rates and improve your visitors experience on your website.
A guide to submitting your products to Affiliate Window network.
Submit your orders to Feefo for automatic product reviews.
