Menu Close

Get Support From ShopWired Close

All Systems Operational

Subscribe To Updates
Prefer To Live Chat? Chat directly with ShopWired support Quickest response time

Prefer To Phone?

Call us on 0330 111 2024 (free from landlines and mobiles)

Available 9.30am to 5.30pm Monday to Friday

Send A Message
Response within 24 hours

Menu Close



When migrating to ShopWired from EKM you can use ShopWired's switching to us system to automatically import your product, category and customer data.

Other data on your EKM account will need to be migrated manually by following the help guides below.

Category data

The switching to us feature on ShopWired can automatically migrate all your categories (including hierarchy structure and images) from your EKM account to ShopWired in just a few minutes.

Find out more.

Product data

The switching to us feature on ShopWired will allow you to migrate all the information about your products from your EKM account to ShopWired in just a few minutes.

All data about your products, including the product images, will be migrated across automatically.

Read the help guide for step-by-step instructions.

Customer data

You can also use the switching to us feature to migrate your customer records from EKM to ShopWired.

All data about your customers can be migrated (name, email, phone, address) automatically. Unfortunately it is not possible to migrate passwords, so customer passwords will need to be reset. More details on how to achieve a smooth transition for your customers can be found on the help guide about customer migration.

Read the help guide for step-by-step instructions.

Product reviews

Reviews left on your products cannot be migrated - unfortunately EKM do not provide a product review export. Reviews will therefore need to be migrated manually (either by creating the reviews one-by-one or alternatively you can use ShopWired's review import system.

Find out more about the review import system.

Website theme and content

You cannot use an EKM template on ShopWired and instead you'll need to choose a new theme for your website from the ShopWired theme store.

You will need to copy content (pages like 'About Us') across from your EKM account to ShopWired.

Find out more.

Other data and settings

We've put together a list of other areas of your ShopWired account that you'll need to focus on once you have completed the steps above, click a section to read the help guidance about it.

- Payment gateways
- Delivery rates
- Apps & extensions
- ShopWired settings
- 301 redirects

Launching your store

We've compiled a launch checklist for you to follow before launching your ShopWired website.

For assistance on changing the DNS records on your domain name (to point it to the ShopWired servers), please follow these instructions.

Registered your domain name with EKM?

If you registered your domain name with EKM's domain name registration service, you can easily change the settings on the domain so it points to the ShopWired servers.

For more information click here.

Search engine rankings

If your website enjoys a good position in search engine results for particular keywords we recommend that you read and follow the help guide on how to monitor your website after launch and maintain search rankings.