Why are my images being cut off?

In short, there is a certain setting that can be activated on our themes that means that your images are set to fill the entire space available to them. If the space available to them is square, and your image is portrait (i.e. height is greater than the width) then it means that the top and bottom will be cut off.

If you see the photos below, they don't look very neat. They are all different shapes and sizes and whilst they are nice photos it doesn't produce a good effect.

Now consider the next example, the images do look neat. They are uniform and it produces a much better effect.

This setting does mean though that some parts of your images aren't shown (as you can see in the example above). Sometimes this doesn't matter, but sometimes you may have important parts of your images in these missing bits and want to show them, so you can disable this option in your account by referring to the guide here.