How the quotation system works
You'll need to install the quotation system APP in your account in order to use this feature. (Select 'apps' from the left menu and then 'available applications' and then click to install the quotation system).
The system works by allowing you to create a quote which is then sent by email to the customer for them to review and pay. A payment link is enclosed within the quotation email which, when clicked, will take the user through to the basket and checkout pages of your website. They just have to confirm the details that you have entered/selected and click to make payment.
Once a quote has been paid then it is treated in the same way as a normal order, and you'll be able to manage it like any other order.