Products
You can migrate product data from EKM in just a few minutes.
The ShopWired switching to us tool will automatically copy across all the data about your products (including product variations/options).
Follow the help guidance below which provides step-by-step instructions on what to do.
Important!
If you are also importing categories from EKM we strongly recommend that you import your categories first before importing your products.
Getting your EKM product export
You'll need to obtain an export of your product from your EKM account.
Before you can export your file you'll need to ensure that the 'import/export system' feature is installed in your EKM account.
If the feature is not already installed, after logging into EKM select 'features' from the top menu and locate the 'import/export system' feature and click on it. Once the next page has loaded click the 'install feature' button in the bottom right.
Once you've installed the feature, navigate to the page within EKM and click the 'export data' button as shown in the example below.
On the next page click to export your products.
Next, you'll be asked to select which products you want to download. If you want to migrate all your products from EKM to ShopWired you should just click the 'continue to choose fields' button, alternatively you can untick the 'all products' tick box and choose the products you want to export.
On the next page you do not need to select any columns, instead just click the 'continue to choose download type' button.
On the next page click the 'csv file' button.
Your export will then be generated by the EKM platform and, when available, you'll be able to click the link to download the file to your computer's hard drive.
If you have a large number of products (over 500), the EKM platform might take a few minutes to generate the export file.
More information about exporting products from EKM can be found on their help guide.
Uploading the export into ShopWired
Login to your ShopWired account and select switching to us from the left menu.
Scroll to the import your products section.
From the existing website provider list select 'EKM'.
Next, click the choose file button to select the EKM product export file from your computer's hard drive.
After clicking the upload and process the import button a confirmation screen will be displayed telling you how many categories ShopWired has detected are contained on the category export from EKM. If this sounds right then click the proceed button.
Your import will then start to process. After completion you will be shown a success message (as shown in the example below).
Please note!
For each product image, the ShopWired servers have to download the file from the EKM server, upload and process it to the ShopWired servers and distribute it across our content delivery network. This process can take some time (a few hours if you have thousands of products) so please be patient.
Product images
Once your product images have uploaded and you have chosen a theme for your website, you may find that your product images don't exactly match the theme, for example they might be a different shape (the product images you have might be landscape whilst the space for images on the theme is portait). In this situation we'd always recommend changing your theme's 'aspect ratio' settings for images rather than changing the images themselves.
For more information and help read our guidance here and contact us if you require any assistance.
Things to check/problems
Once the import has completed you should check a good selection of the products to make sure the data has imported across successfully.
Product variations
If some of your products have variations on EKM, check the ShopWired website to make sure the variations are working correctly (i.e. that you can select the options from the option drop downs/buttons).
Product images
As mentioned above, if you are importing a large number of products or have a large number of images per product then your images will take a while to process. Once the image files have processed then you should be able to view all the images on the ShopWired website. If you had variation options linked to particular images check the product image swaps on the ShopWired website when the variation is selected.
If you have a problem
If you believe your product data has not imported across correctly then please contact us.