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Getting help customising themes

If you need help customising your theme, our team will be happy to help you.

The advantage of our platform is that it has been built so that for a lot of customisations which website owners generally require (like changing colours or text) you can do everything yourself, without any knowledge of computer programming.

The other advantage is that you have full access to all of the files of your website and can edit any of them to customise other areas of your theme - but if you want to do this you'll need to have at least some knowledge of HTML/CSS/JS coding. If you don't have this knowledge then there are 2 options - you can either contact us and ask us to make the changes for you or alternatively you can hire a third party website designer/developer to make the changes for you.

Hiring a third party designer/developer/freelancer

We're happy for you to hire any third party company to change the files on your theme to customise it to your exact requirements.

Before allowing a third party access to your theme's files we recommend that you take a backup of your theme. To do so, select 'themes' from the left menu and then 'installed themes' and click the 'download as a zip' link (as indicated in the screenshot below). This will download the theme to your computer's hard drive.

You may also want to install the user accounts APP and only grant the third party access to the themes section of your account.

You should direct the third party to the help guides we have written for advanced customisation, you can access these by clicking here.