How can I tell a customer their order has been shipped?

Using the Order Status Emails feature in your account you can set up an order status which can be used to automatically tell your customers when their order has been shipped.

When your account (with us) was created, we automatically set the contents of the 'Dispatched' email but you can edit this yourself by following the instructions in this article.

When you're happy with the contents of this email, navigate to the order that you'd like to update and go to the 'Order Management' section.

Select the order status of 'Dispatched' from the drop down list...

...next, tick the tick-box that says 'Send an auto-email to customer regarding the update'.

You may want to enter a tracking URL too - a website the user can visit to track their order. Before doing this, you should ensure that you have added the tracking URL variable to your email HTML.

Once you're done click the 'save changes' button and the email will be sent.