Menu Close

Get Support From ShopWired Close

All Systems Operational

Subscribe To Updates
Prefer To Live Chat? Chat directly with ShopWired support Quickest response time

Prefer To Phone?

Call us on 0330 111 2024 (free from landlines and mobiles)

Available 9.30am to 5.30pm Monday to Friday

Send A Message
Response within 24 hours

Menu Close


Offline payment method

The offline payment method is available on ShopWired to allow you to allow your customers to submit and complete an order without having to make immediate payment for it.

Offline payment orders are the same as any other type of order on ShopWired (except that they are given a different order status when initially created (by default this is awaiting payment).

What the offline payment method is used for

Most users of the offline payment method sell their products to other businesses and give their customers 'payment terms' so that they can place an order and pay for it away from the website, e.g. by cheque or bank transfer.

But it does not have to only be used for this purpose, the offline payment method can be used if you are selling directly to the public.

When activating this method, you can set a different order confirmation email to be sent to the customer (which can contain payment instructions) and also show payment instructions on the order confirmation page on your website.

For more information on setting up the offline payment method, read here.

If you are selling both to the public and trade customers you can set the offline payment method to only be available to trade customers if you want to.

Collecting payment

You should be aware that if offering the offline payment method to members of the public you may find that not everyone who submits an order makes payment, so you may want to delay sending out your order until you have actually received payment for it.