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Multi-factor authentication

Multi-factor authentication (MFA) is the process of verifying ownership of an account in two (or more) ways when logging in. On ShopWired when multi-factor authentication is disabled you only need to enter your password to login to your account. However, when you enable multi-factor authentication, you will need to enter your password and a 6-digit verification code generated by an authenticator app.

Google Authenticator!

When setting up MFA on ShopWired, please use Google Authenticator as the authenticator app.

Enabling multi-factor authentication adds an extra layer of security to your account to protect your business’s and your customer’s details. We strongly recommend that you enable this feature.

• Activating multi-factor authentication
• The backup code
• Accessing your account if you cannot access your MFA app
• Managing MFA for your users


Activating multi-factor authentication

To enable multi-factor authentication on your account, select Your Account > Account Settings from the menu. In the ‘Multi-Factor Authentication’ section select activate multi-factor authentication:

Then, in a compatible authenticator app, scan the QR code. In ShopWired enter the password for your account and the code supplied by your authenticator app. Then select activate multi-factor authentication.


The backup code

If you entered the correct code and password, you will see a notice that multi-factor authentication is now activated in your account. This notice will also display a backup code that you can use if you lose access to your authenticator app.

This backup code can only be used once, and should only be used if you are unable to access your authenticator app. The code will only ever be displayed to you once (after setup is complete), so you will need to make note of this code, either by writing it down or printing it, and then store it in a safe, accessible place.


Regenerating your backup code

If you have lost your backup code and need to generate a new one, then under ‘Your Backup Code’ in the ‘Multi-Factor Authentication’ section you can select to generate a new code.

Once you have confirmed that you want to generate a new code, the new backup code will then be displayed to you. This is the only time that the code will be shown to you. You should make note of the code, and then store it in a safe place.


Accessing your account if you cannot access your MFA app

If you lose access to your MFA app, you should use your backup code to access your account. You can only use your backup code once. If you don’t think you’ll be able to access your MFA app again, then once you have accessed your account using the backup code, please contact support for help.

If you have lost your backup code, then please contact support for help with accessing your account.


Managing MFA for your users

Any user accounts which you have set up to have access to your website can also set up MFA within their account. They will need to set this up themselves following the same activation process that you used in your account.

If the user needs MFA deactivating for any reason, then you can control this for them within your account. Select Your Account > User Accounts from the menu. For each user account that you have set up, you will see a check under the MFA column if they have activated MFA. To deactivate this for them, uncheck the box. If the user wants to reactivate MFA, they will need to do this themselves from within their account.