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Obtaining invoices for your payments to us

At the start of each billing period, an invoice will be generated for your subscription payment and made available for you to download from within your account.

At the start of each calendar month, we generate an invoice for any paid apps installed in your account in the previous month. App charges are calculated daily, on a pro-rata rate of the monthly fee and accumulated through the calendar month to be billed on the first day of the next month.

Invoices for both your subscription payments and app charges can be downloaded by selecting 'your account' from the left menu and then 'billing & invoices'.

If you request that we perform coding work on your website, or that we install an extension or customisation for you, an invoice for this will also be generated and made available in your account.

Depending on the nature of work, VAT may be charged to you. You can find out more information about when VAT is charged by reading this article.