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Vend

ShopWired's integration with Vend allows you to sync data between Vend and ShopWired automatically.

The integration will sync Order data (orders can either be imported from Vend into ShopWired or exported from ShopWired into Vend), Customer data (to sync customer accounts between the two platforms), Stock levels (to sync stock automatically between both platforms) and also products (allowing you to import products from Vend into ShopWired).

Once you've installed the app you'll need to click the 'connect with Vend' button. This will load the Vend website where you need to login and authorise ShopWired to have access to your Vend account's data (so that ShopWired can sync data between the two platforms).

The instructions below describe the different settings that can be set on the app configuration page. Once you have selected your settings you must tick the 'enable' tick box (located at the top of the page) to enable the app to begin syncing data.

Vend sync (initial) settings
Stock sync settings
Order sync settings
Importing products from Vend
Errors

Please note

The ShopWired support team are unable to provide help or support with regards to your use of Vend, we can only support you on the functions that our app provides.


Vend sync (initial) settings

Having authorised ShopWired's connection with your Vend account you'll be asked to select from two settings, as shown in the screenshot below.

It is not possible to change these settings once they have been activated (in order to do so, you'll need to de-install the app and start again).


Where will stock levels be controlled

You need to select a master platform where you'll control stock levels. This can either be ShopWired or Vend.

The master platform will be where you make manual adjustments to stock levels (for example when you receive new stock from your supplier, you'll add this to the master platform.


Where will orders be processed/managed

You need to select the platform where you'll process and manage orders. If you choose ShopWired, orders will be imported from Vend into ShopWired. If you choose Vend, orders will be exported from ShopWired into Vend.


Once you've selected your settings, click the save changes button and the main app configuration page will load.


Stock sync settings

Where ShopWired is set as the master platform where you'll control stock levels, the Vend app configuration page will ask you to select the Outlet on Vend where stock levels will be synced to.


Where Vend is set as the master platform for controlling stock, each Vend outlet will be displayed for you to select from. You need to select each outlet (more than one can be selected) where we should sync stock levels into ShopWired from.


Performing an initial sync

Stock will automatically sync between platforms without manual intervention, but if you want to perform an initial sync of the stock quantities you can click the 'sync all now' button (this process may take some time to complete, depending on the number of products).


How stock sync works

Stock syncing is done in real time (and usually within a few minutes depending on activity/traffic on your app). When syncing stock levels, the app will look for products that have the same SKU code on both platforms.

If the SKU code of a product is changed on either platform stock will not be able to sync unless it is changed on the other platform.

Manual adjustments to stock levels on one platform are only synced to the other platform if the adjustment is made on the master platform set.


Order sync settings

Where ShopWired is set as the master platform where you'll manage and process orders, the Vend app configuration page will ask you to select a delivery rate used for when creating Vend orders on ShopWired.

ShopWired requires a delivery rate for any order that's created on the platform so you can either choose an existing delivery rate or create a special one for this import process.


Where Vend is set as the master platform for managing and processing orders, you'll need to select a number of different settings in order to export orders to Vend successfully.

Select the User account that orders should be created against from the drop down (you can create a new user on Vend if required).

Select the Register that orders should be exported to (you can create a new register on Vend if you need to).

For products on ShopWired where VAT is charged, you'll need to select the corresponding VAT rate on the Vend platform. Similarly, for any products that are zero rated or exempt you'll need to select this from the Vend list too.

Finally, you'll need to select a product from Vend which should be used to add to the Vend order to account for delivery charges (the delivery charges made on the order on ShopWired).


Payments

When payment is made for an order on your website we'll automatically create the payment on Vend.

In the Payment Method field you can enter the name of the payment method, e.g. Stripe and then from the drop down list select the corresponding Vend payment method the payment should be allocated to.

This process should be repeated for each payment method accepted on your ShopWired store.


Obtaining the correct payment method value

When you enter a value in the Payment Method field you will need to make sure it corresponds exactly to the way that ShopWired displays it.

To obtain a list, select 'orders' from the menu and then 'view orders' and click the 'more filters' link on the top right of the orders table. Next, click into the 'by payment method' field and you'll see a list of all the payment methods that have been received on your account.


Importing products from Vend

Products can be imported from Vend into ShopWired using the product import system. Each product available for import will be displayed in the table for you to choose from.

You can select individual products to import by ticking the tick box in the 'import' column. Alternatively click the 'all' link at the top of the table to select all products on the page for importing.

Once you've selected the products you'd like to import you should click the 'import selected products' button at the bottom of the page.

Please note!

You can only import products from one page at a time. Select the products on one page and click the import button and then repeat with the next page of products.

The import status of the product is listed in the 'last imported' column. If the product has never been imported from Vend into ShopWired before it will display as 'never imported'.

You can use the filters at the top of the page to include more products in the list that are available for import. By default we do not display products that have already imported from Vend to ShopWired or products from Vend that have a SKU code which matches with a SKU code already assigned to a product on ShopWired.


Errors

Where the app experiences errors in either syncing stock levels, orders or customers these will be displayed in the errors table for you to review.