Creating delivery zones

Delivery zone types

The delivery zone types that you can create are:

• An individual country (e.g. United States, Canada)
• Multiple countries (e.g. Rest of the World, European Countries)
• Click + Collect - If you want to offer your customers the ability to pick up their order, you can create the ‘Click + Collect’ delivery zone. You will also need to create a delivery rate for the zone, but it can be free of charge. Click here to learn more about click + collect.

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Notes about multiple country/area delivery zones

• Rates configured for the Rest of the World delivery zone will apply to any country selected by the customer that you haven't specifically added as a delivery zone.
• Rates configured for the European Countries delivery zone will apply to any country selected by the customer that is part of the continent of Europe that you haven’t specifically added as a delivery zone.
• A similar delivery zone to European Countries exists called EU VAT Zone Countries, which applies to countries that are part of the EU VAT Zone.
• If you have set rates for both the European Countries and the EU VAT Zone delivery zones, for countries that are part of both, the rates set for the EU VAT Zones will take precedence.

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Countries in the 'European Countries' and 'EU VAT Zone Countries' zones

The 'European Countries' delivery zone contains the following countries (and territories/islands):

Albania, Andorra, Austria, Belarus, Belgium, Bosnia and Herzegovina, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, France, Germany, Gibraltar, Greece, Guernsey, Hungary, Iceland, Ireland, Isle of Man, Italy, Jersey, Kosovo, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Moldova, Monaco, Montenegro, Netherlands, North Macedonia, Norway, Poland, Portugal, Romania, San Marino, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Ukraine, Vatican City State

The 'EU VAT Zone Countries' delivery zone contains the following countries:

Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden

Creating zones

To add delivery zones to your account select Checkout > Delivery Rates from the menu.

Use the ‘Create A New Delivery Zone’ section to add delivery locations to your account:

Choose the zone from the dropdown list:

Then, select create.

Managing zones

Zones you have added to your account appear beneath the box for creating zones:

Click on a section to open it and manage the zone:

Here you can choose to delete the zone by clicking the delete zone button.

You can add delivery rates to your zones by selecting Add A New Delivery Rate. Click here to learn more about adding delivery rates.

Default delivery country

Open the default delivery country section to choose which country should be preselected when a customer opens their shopping cart:

Choose a country from the dropdown list and select save.

Choosing a default country is not required, so you can choose to leave this section empty.