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Creating delivery zones

Delivery zones are the delivery locations that you have added to your acccount for your customers to choose from on your checkout page, as in this example:

Once the customer has chosen a delivery zone they will see the available delivery rates for that zone.

• Delivery zone types
• Creating zones
• Managing zones
• Default delivery country


Delivery zone types

The delivery zone types that you can create are:

  • An individual country (e.g. United Kingdom, France)
  • Multiple countries (e.g. Rest of the World, European Countries)
  • Special areas within the UK (e.g. Scottish Highlands, Isle of Man)
  • Click + Collect - If you want to offer your customers the ability to pick up their order you can create the ‘Click + Collect’ delivery zone. You will also need to create a delivery rate for the zone, but it can be free of charge. Click here to learn more about click + collect.

Notes about multiple country/area delivery zones

Rates configured for the Rest of the World delivery zone will apply to any country selected by the customer that you haven't specifically added as a delivery zone.

Rates configured for the European Countries delivery zone will apply to any country selected by the customer that is part of the continent of Europe that you haven’t specifically added as a delivery zone.

A similar delivery zone to European Countries exists called EU VAT Zone Countries which applies to countries that are part of the EU VAT Zone.

If you have set rates for both the European Countries and the EU VAT Zone delivery zones, for countries that are part of both, the rates set for the EU VAT Zones will take precedence.

There is also a delivery zone for the Channel Islands which covers both Jersey and Guernsey (where those territories do not have rates configured individually).


Creating zones

To add delivery zones to your account select Checkout > Delivery Rates from the menu.

Use the ‘Create A New Delivery Zone’ section to add delivery locations to your account:

Choose the zone from the dropdown list:

Then, select create.


Managing zones

Zones you have added to your account appear beneath the box for creating zones:

Click on a section to open it and manage the zone:

Here you can choose to delete the zone by clicking the delete zone button.

Use the tick box beside ‘Charge VAT’ to decide if you are charging VAT for that delivery zone:

Place a tick in the box to charge VAT, and leave the box unticked if you don't want to charge VAT.

You can add delivery rates to your zones by selecting Add A New Delivery Rate. Click here to learn more about adding delivery rates.


Default delivery country

Open the default delivery country section to choose which country should be preselected when a customer opens their shopping basket:

Choose a country from the dropdown list and select save.

Choosing a default country is not required, so you can choose to leave this section empty.