Incomplete orders
Whenever the checkout page is submitted on your website an order will be created on your account. When confirmation has been received from your payment gateway that payment is complete this will become an order that is displayed in the 'All Complete Orders' section of your ‘View Orders’ page. If for any reason the payment is not completed (whether the customer chose to not proceed with payment, the payment failed or any other reason), the system will record this as an incomplete order.
You can see and interact with these orders by selecting from the menu and then selecting Incomplete Orders from the different filter views at the top of the page.
• Managing incomplete orders
• Abandoned cart
Managing incomplete orders
Use the boxes at the top of the page to search or filter your orders:
Select either the date, the customer name or the ‘View’ button to see the order:
Select the bin icon to delete the order:
Select ‘Mark As Paid’ to mark the order as paid:
Doing this will then send this order to your normal orders page (accessed under ‘View Orders’) and a confirmation email will be sent to you and the customer.
Please note!
In order to give your payment gateway sufficient time to send a ‘payment success’ message to the system, incomplete orders will not be displayed until 30 minutes after the order was initially created.
Abandoned cart
If you have downloaded the ‘Abandoned Cart’ app, you will be able to send a reminder to the customer about the order.
To send them this reminder you can copy the permalink and send it to them yourself without the use of the automated system. To obtain this permalink select the button under the ‘Abandoned Cart’ header of the incomplete order, as shown below:
Alternatively, you can use the automated abandoned cart system to send emails to the customers.
To configure your abandoned basket settings, select from the menu.
Click here for more information about the 'Abandoned Cart' app.