ShipStation
ShipStation is an order management and dispatch tool that allows you to streamline your ShopWired website's fulfilment processes. Within ShipStation you can set up connections to your chosen courier services where you can pay for and print shipping labels for orders.
ShipStation offers connections with the top couriers in the UK and the US, in addition to connections with 'Fulfilled by Amazon', Amazon Fulfillment & Shipwire.
The ShopWired ShipStation app has two functions:
- When you receive an order on ShopWired the app will send the order details (and products contained in the order) to the ShipStation platform.
- When you create a shipping label on ShipStation, the order will automatically be marked as dispatched on ShopWired, and optionally, an order status change email can be sent to your customer.
To connect your ShipStation account with your ShopWired account you will first need to install the app within ShopWired by selecting from the menu. Find and select the 'ShipStation' app and select INSTALL THIS APP.
• Connecting to ShipStation
• Settings
• Order status settings
• Shipping services
• ShipStation order management
• Notes about orders
The ShopWired support team are unable to provide help or support with regards to your use of ShipStation. We can only support you on the functions that our app provides.
Connecting to ShipStation
Once you've installed the app you will need to connect to ShipStation by entering your ShipStation API keys in the app configuration page.
If you don't already have a ShipStation account, you will need to create one on the ShipStation website.
Once you have created an account find your API keys by selecting the 'settings' icon in the top right corner of your ShipStation account:
On the page that opens select from the menu:
At the bottom of the 'API Settings' page, your ShipStation API keys are displayed:
Copy these keys (one at a time) to your computer's clipboard and locate the ShipStation app page within your ShopWired account by selecting from the menu. Paste the keys into the 'API Credentials' section of the app configuration page:
Helpful tip!
When pasting your API keys into the app on ShopWired please ensure that there are no blank spaces that have pasted at the beginning of the string of text.
Once you have entered both keys select save changes.
The app will then verify the credentials entered. If correct, the page will reload with a range of settings for you to configure.
Settings
First, you should select which of your configured ShipStation stores you want orders to display in on ShipStation:
Then you can configure two settings to do with order status updates:
Update order status when the order changes to shipped on ShipStation
When the status of an order on ShipStation changes to Shipped due to a label being purchased, the app can update the order status on your ShopWired account. To enable this setting, turn the setting to 'On'.
Please note!
The order status update will only be sent to ShopWired if the order is set to 'Shipped' on Shipstation through the purchase of a label. The order status will not update if you use the 'Mark As Shipped' feature in ShipStation.
Send email to customer when the order status is changed to shipped
If you enable this setting, the customer will be sent the 'order dispatched' email notification when the order status is changed to 'Dispatched' on ShopWired as a result of the change on ShipStation. You can configure the contents of this email by following these instructions.
Then configure the last few settings about delivery dates and international delivery:
Send requested delivery date to ShipStation using the Ship By Date setting
This setting can be used to have the 'Ship By Date' field be populated within ShipStation when orders are exported from ShopWired. When this setting is enabled, the app uses the requested delivery date and the number entered in the 'Number of days to remove from the Delivery Date' setting to determine what the 'Ship By Date' should be for an order. In the 'Number of days to remove from the Delivery Date' field you should enter the number of days you want to be taken off the requested delivery date. If you want two days to be removed from the delivery date, then you should enter 2.
International Non-Delivery
Use this setting to determine what should happen with international orders that aren't able to be delivered. You can choose either 'Treat as abandoned' or 'Return to sender'. All international orders will be sent to ShipStation with the choice you make here.
Order status settings
When a new order is received on your ShopWired account, or the status of an order is changed, ShopWired sends a notification to ShipStation that the status has changed.
ShipStation has 5 default order status, Awaiting Payment, On Hold, Awaiting Shipment, Shipped and Cancelled.
The app will list each of the order status that are configured on your ShopWired account and ask you to select the matching ShipStation order status.
If you need to create new order status on your ShopWired account (to match with a ShipStation order status), you can do so by following the instructions here.
For each ShopWired status that you want to match to a ShipStation status select the matching status from the drop-down menu under ‘ShipStation Status’:
You don't need to match every ShopWired status to a ShipStation status, some can be left blank (in which case a change of status on the order on ShopWired will not update it on ShipStation).
More than one ShopWired order status can match the same ShipStation status.
Warning!
If you have enabled the 'Update order status when the order changes to shipped on ShipStation' setting, you should not map more than one ShopWired status to the 'Shipped' ShipStation status.
Shown below are our recommended matchings for each order status:
Shipping services
The 'Shipping Services' section displays each of the delivery rates that have been configured on your ShopWired account. Delivery rates are grouped according to delivery zone and are displayed in alphabetical order.
The section displays the delivery rate name, criteria and cost (to your customer). Having set up your ShipStation account, you may want to add additional delivery rates to your ShopWired account, which you can do by following the instructions here.
When an order is sent to ShipStation, the shipping service can be pre-selected on the order within ShipStation.
From the drop-down lists under 'Shipping Service', select the corresponding ShipStation courier/delivery rate that matches with the shipping rate configured in your ShopWired account, as shown in this example:
Where a shipping rate hasn't been matched with a ShipStation rate, the order will still export to ShipStation. However, you'll need to manually select the shipping rate for the order in ShipStation.
Configuring new couriers in ShipStation
ShipStation connects with the top UK and US couriers and 3 fulfilment services. However, not all of those couriers and services are immediately installed within your ShipStation account when you open it.
To add a new courier connection within ShipStation review ShipStation's help guide.
ShipStation order management
Orders exported by ShopWired into ShipStation will appear in the orders tab within your ShipStation account, which is accessed by selecting from the top menu in ShipStation.
Each order is listed separately, and you can view orders with a particular status by selecting one of the status from the left menu in ShipStation:
ShipStation has a great set of help guides that you can refer to for any assistance required with using your ShipStation account. You can view these here.
ShopWired support teams cannot assist you in your use of ShipStation; you must contact ShipStation support directly.
Notes about orders
- When an order is cancelled on ShopWired, a 'cancellation notice' is sent through to ShipStation, marking the order as cancelled on that platform (provided the corresponding status has been configured).
- Changes to the order on ShopWired (customer details changes and/or a change to the products ordered) are also sent to the order on ShipStation.
- Where you receive an unpaid order on ShopWired (i.e. if the order is placed by the customer through the offline payment method), or if you create the order through the ShopWired admin system and mark it as not paid, this is sent to ShipStation as an order Awaiting Payment (provided the order status matching has been configured appropriately).
- When an unpaid order is subsequently marked as paid, through ShopWired, the status of the order on ShipStation is changed to Awaiting Shipment.
- Order comments will be exported with the order to ShipStation and will appear under 'Notes From Buyer'.
- When a gift voucher is purchased, the order will be sent to ShipStation and the message entered by the buyer to be included with the gift voucher will be sent as the 'Gift Note'.
- For any orders that have been marked as 'Shipped' or 'Cancelled' within ShipStation, any subsequent order status changes on ShopWired will not be sent to ShipStation. This is due to a limitation with ShipStation's API that doesn't allow order status changes to orders that have been marked as shipped or cancelled.
Customs information
International orders (orders you receive that have a shipping address to any country other than the base location of your account) will be sent to ShipStation with customs information configured.
For each product within your ShopWired account you should configure the origin country. To do this navigate to the product page and open the 'Custom Fields' section. Using the ShipStation - Origin Country' custom field (which was preconfigured when you installed the ShipStation app), select from the dropdown the origin country for the product. Then save your changes.
In order for the HS Tariff code to populate within the customs information, you will need to configure a setting within your ShipStation account. In your ShipStation account navigate to Settings > Shipping > International Settings. For the 'Customs Declaration' option, select 'Leave blank (enter manually)', and then save your changes.
Order export errors
Occasionally the app may encounter an error when trying to export an order from ShopWired to Shipstation. When this happens the details of which order failed to export will be displayed in the 'Order Export Errors' table:
In the 'Order Reference Column' you may sometimes see orders where the correct order reference number fails to display and instead shows a reference of '0'. This is still a valid order within your ShopWired account, and if you were to select the '0' the correct order would display. It is recommended that you select retry auto-export to send these orders to ShipStation, and also that you check the order export errors section frequently.