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ShipStation

ShipStation is an order management and dispatch tool that allows you to streamline your ShopWired website's fulfilment processes. Within ShipStation you can set up connections to your chosen courier services where you can pay for and print shipping labels for orders.

ShipStation connects to 8 UK couriers: UPS, Royal Mail, DHL, FedEx, Parcelforce, DPD, Hermes and Seko. In addition, ShipStation connects with 'Fulfilled by Amazon', Amazon Fulfillment & Shipwire.

The ShopWired ShipStation app has two functions:

- When you receive an order on ShopWired the app will send the order details (and products contained in the order) to the ShipStation platform.

- When you create a shipping label on ShipStation, the order will automatically be marked as dispatched on ShopWired, and optionally, an order status change email can be sent to your customer.

To connect your ShipStation account with your ShopWired account you will first need to install the app within ShopWired by selecting APPs > Available APPs from the menu. Find and select the 'ShipStation' app and select INSTALL THIS APP.

Connecting to ShipStation
Order status updates
Order status settings
Shipping services
ShipStation order management
Order changes

Please note!

The ShopWired support team are unable to provide help or support with regards to your use of ShipStation. We can only support you on the functions that our app provides.


Connecting to ShipStation

Once you've installed the app you will need to connect to ShipStation by entering your ShipStation API keys in the app configuration page.

If you don't already have a ShipStation account, you will need to create one on the ShipStation website.

Once you have created an account find your API keys by selecting the 'settings' icon in the top right corner of your ShipStation account:

On the page that opens select Account > API Settings from the menu:

At the bottom of the 'API Settings' page, your ShipStation API keys are displayed:

Copy these keys (one at a time) to your computer's clipboard and locate the ShipStation app page within your ShopWired account by selecting APPs > ShipStation from the menu. Paste the keys into the 'API Credentials' section of the app configuration page:

Once you have entered both keys select save changes.

The app will then verify the credentials entered. If correct, the page will reload with a range of settings for you to configure.


Order status updates

The first set of settings have to do with order status updates:

Update order status with Shipstation order status

When the status of an order on ShipStation changes to Shipped, ShopWired can update the order status on your ShopWired account. Enable this setting by placing a tick in the box beside 'Yes'.


Send email to customer when updating order status

If you enable this setting the customer will be sent the 'order dispatched' email notification when the order status is changed on ShopWired as a result of the change on ShipStation. You can configure the contents of this email by following these instructions.


Order status settings

When a new order is received on your ShopWired account, or the status of an order is changed, ShopWired sends a notification to ShipStation that the status has changed.

ShipStation has 5 default order status, Awaiting Payment, On Hold, Awaiting Shipment, Shipped and Cancelled.

The app will list each of the order status that are configured on your ShopWired account and ask you to select the matching ShipStation order status.

If you need to create new order status on your ShopWired account (to match with a ShipStation order status) you can do so by following the instructions here.

For each ShopWired status that you want to match to a ShipStation status select the matching status from the drop-down menu under ‘ShipStation Status’:

You don't need to match every ShopWired status to a ShipStation status, some can be left blank (in which case a change of status on the order on ShopWired will not update it on ShipStation).

More than one ShopWired order status can match the same ShipStation status.

Shown below are our recommended matchings for each order status:


Shipping services

The 'Shipping Services' section displays each of the delivery rates that have been configured on your ShopWired account. Delivery rates are grouped according to delivery zone and are displayed in alphabetical order.

The section displays the delivery rate name, criteria and cost (to your customer). Having set up your ShipStation account, you may want to add additional delivery rates to your ShopWired account, which you can do by following the instructions here.

When an order is sent to ShipStation, the shipping service can be pre-selected on the order within ShipStation.

From the drop-down lists under 'Shipping Service', select the corresponding ShipStation courier/delivery rate that matches with the shipping rate configured in your ShopWired account, as shown in this example:

Where a shipping rate hasn't been matched with a ShipStation rate, the order will still export to ShipStation. However, you'll need to manually select the shipping rate for the order in ShipStation.


Configuring new couriers in ShipStation

ShipStation connects with 8 UK couriers and 3 fulfilment services. However, not all of those couriers and services are immediately installed within your ShipStation account when you open it.

To add a new courier connection within ShipStation review ShipStation's help guide.


ShipStation order management

Orders exported by ShopWired into ShipStation will appear in the orders tab within your ShipStation account, which is accessed by selecting Orders from the top menu in ShipStation.

Each order is listed separately, and you can view orders with a particular status by selecting one of the status from the left menu in ShipStation:

ShipStation has a great set of help guides that you can refer to for any assistance required with using your ShipStation account. You can view these here.

ShopWired support teams cannot assist you in your use of ShipStation; you must contact ShipStation support directly.


Order changes

When an order is cancelled on ShopWired, a 'cancellation notice' is sent through to ShipStation, marking the order as cancelled on that platform (provided the corresponding status has been configured).

Changes to the order on ShopWired (customer details changes and/or a change to the products ordered) are also sent to the order on ShipStation.

Where you receive an unpaid order on ShopWired (i.e. if the order is placed by the customer through the offline payment method), or if you create the order through the ShopWired admin system and mark it as not paid, this is sent to ShipStation as an order Awaiting Payment (provided the order status matching has been configured appropriately).

When an unpaid order is subsequently marked as paid, through ShopWired, the status of the order on ShipStation is changed to Awaiting Shipment.